Vendor Management-Baneshwor

Pathao Nepal Baneshwor

Job Description:

•  Establish and maintain strong relationships with vendors. 
• Serve as the primary point of contact for all vendor-related issues.
•  Regularly review and assess vendor performance against these metrics. 
• Ensure that all vendors comply with relevant legal and regulatory requirements. 
• Communicate effectively with vendors and internal teams to resolve issues and improve processes. 
•  Make use of online tools for market data analysis and creating leads to identify opportunities for merchant acquisition. 
• Collect feedback from the merchants and forward it to the line manager for additional attention to the merchants' needs. 
•  Solve Merchant/Customer issues via a variety of platforms (calls and WhatsApp), making sure that customers are satisfied with specific, clear solutions obtained through collaboration.
•  Respond to complaints, rank them according to significance, notify the merchant and customer, and ensure that the customer is satisfied after a resolution. 
•  Find recurring problems, offer suggestions to improve methods, and conduct analysis to find better services.
•  For quality assurance, make  sure that all contacts between merchants and customers are accurately recorded and properly documented. 

Specification:

•  Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
• Proven experience in vendor management, preferably in the logistics, e-commerce. 
•  Strong negotiation and contract management skills. 
•  Excellent communication and interpersonal skills. 
•  Ability to analyze data and generate reports. 
•  Knowledge of relevant legal and regulatory requirements.
•   Proficiency in vendor management software and tools. 
•  Experience with risk management and mitigation strategies.