Job Information
-
Employment Type:
Full Time -
Location:
Bhaktapur -
Category:
Technical Support -
Experience:
Not required -
Education Level:
Bachelors Running -
Salary:
Negotiable -
Apply Before:
Nov 30, 2026 (3 weeks from now)
Job Description
- Answer incoming customer calls and properly log all issues in the ticketing system
- Provide basic troubleshooting support for internet, router, Wi-Fi, and service-related problems
- Escalate complex or unresolved issues to L2, NOC, or field technical teams
- Monitor open tickets and ensure timely updates, follow-ups, and closure
- Communicate clearly with customers regarding service status, updates, and resolutions
- Maintain accurate call logs, support records, and daily/weekly reports
- Follow standard operating procedures (SOPs) and maintain call-handling quality standards
Specification
- +2 or Bachelor’s degree in IT, Computer Science, Management, or related field
- Prior experience in call center, ISP support, or customer service preferred
- Good verbal and written communication skills
- Basic understanding of internet, networking, and troubleshooting concepts
- Ability to handle pressure and manage customer issues calmly
- Strong coordination, problem-solving, and multitasking abilities
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