Support Executive Intern- Kathmandu

Dynamic Technosoft Kathmandu

Job Description:

• Conduct in-depth research, diagnose, troubleshoot, and identify effective solutions to resolve technical system issues.
• Serve as the primary liaison between the company and clients, ensuring reliable and consistent communication.
• Manage and prioritize multiple client issues simultaneously through collaboration with the senior team and meticulous documentation for resolution.
• Deliver exceptional client services by monitoring and responding promptly to phone requests, emails, or chat inquiries about technical cases for both new and existing customers.
• Focus on assigned tasks and projects as directed by senior team members, adhering to timelines and quality standards.
• Assist in preparing reports and documentation of recurring issues, solutions, and client interactions for continuous process improvement.
• Coordinate with internal teams to escalate unresolved issues while keeping clients informed on the progress.
• Maintain up-to-date knowledge of company products, services, and relevant technical updates to provide accurate guidance.

Specification:

• Bachelor’s degree in Computer Science, Information Technology, or a closely related field; candidates currently pursuing or recently completing a degree in Business Administration, IT, or related disciplines will also be considered.
• Basic understanding of customer service principles and best practices, combined with a strong desire to learn and grow in technical support roles.
• Excellent written and verbal communication skills to interact effectively with clients and internal teams.
• Strong problem-solving capabilities and the ability to manage multiple tasks and issues concurrently under guidance from senior staff.
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint, for preparing reports, presentations, and documentation.
• Ability to work in a collaborative environment, demonstrating adaptability, attention to detail, and commitment to client satisfaction.
• Positive attitude, professional demeanor, and eagerness to contribute to a team-focused technical support environment.