Software Support Executive-Shankhamul,, Kathmandu

Dynamic Technosoft Baneshwor

Job Description:

• Monitor and respond to client requests via phone, email, or chat.
• Troubleshoot technical issues and ensure timely follow-ups.
• Answer inquiries and resolve problems efficiently.
• Communicate clearly with clients and internal teams.
• Stay updated on new product features.
• Maintain documentation and reports (daily, weekly, monthly, quarterly, half-yearly, yearly).
• Conduct field visits as needed.
• Collect client feedback periodically.
• Provide training and guidance to junior staff

Specification:

•  Bachelor’s degree in Information Technology, Computer Science, or related field. 
•  1-2 years of experience in software support, client service, or IT helpdesk roles. 
• Good understanding of software systems and databases.
• Ability to multitask and work under minimal supervision.
• Familiarity with CRM or ticketing systems (preferred)