Network Operation Center- Dhobighat

Konnect Solution Private Limited Dhobighat

Job Description:

• Monitor network systems, servers, and connectivity from the NOC. 
•  Identify and troubleshoot network and system issues quickly. 
•  Provide Level-1 and Level-2 technical support. 
•  Escalate critical incidents to senior technical teams. 
•  Coordinate with field teams for maintenance and fault resolution. 
•  Maintain records of incidents, outages, and resolutions. 
•  Ensure network uptime and SLA compliance. 
•  Prepare daily, weekly, and monthly performance reports. 
•  Communicate with internal teams and stakeholders during outages. 
•  Support smooth and continuous network operations.

Specification:

• Bachelor’s degree in IT, Networking, Computer Science, or related field. 
•  1–3 years of experience in NOC, ISP, or network support. 
•  Knowledge of LAN, WAN, TCP/IP, Routing, and Switching. 
•  Basic understanding of network monitoring tools. 
•  Strong troubleshooting and problem-solving skills. 
•  Good communication and coordination abilities. 
•  Ability to work under pressure and in shift schedules. 
•  Strong documentation and reporting skills. 
•  Team-oriented with a proactive working attitude. 
•  Focus on maintaining network uptime and service quality.