L1 field Support - Biratnagar

Konnect Solution Private Limited Biratnagar

Job Description:

•  Provide first-level technical support to customers via phone, email, chat, or ticketing system. 
• Coordinate with field technicians for on-site support when required.
• Monitor network alerts and report service outages.
• Educate customers on basic usage and preventive measures.
• Maintain accurate records and reports of support activities.
• Log, track, and update customer issues in the ticketing system.
• Perform basic network checks (ping, traceroute, IP configuration).

Specification:

• Diploma or Bachelor’s degree in IT, computer science or related field. 
•  Basic troubleshooting skills for broadband and fiber connections. 
•  Willingness to learn new technologies. 
•  Ability to work under pressure and handle multiple tickets. 
•  Freshers with basic networking knowledge are encouraged to apply.