Front Desk Officer- Butwal

Vatsalya Butwal

Job Description:

• Greet and assist patients and visitors in a courteous and professional manner 
•  Manage patient registration, appointments, and scheduling 
•  Answer and direct phone calls, emails, and inquiries efficiently 
•  Maintain accurate patient records and front desk documentation 
•  Handle billing coordination, receipts, and basic cash handling (if required) 
•  Ensure the reception area is clean, organized, and presentable 
•  Coordinate with medical and administrative staff for smooth operations 
•  Provide clear information regarding services, procedures, and timings 
•  Manage walk-ins and maintain proper queue/appointment flow 

Specification:

• Minimum +2 (Intermediate); Bachelor’s degree preferred 
•  Prior experience in front desk, customer service, or healthcare setting is an advantage
• Excellent communication and interpersonal skills 
•  Friendly, patient-focused, and professional attitude 
•  Strong organizational and multitasking abilities 
•  Basic knowledge of MS Office and record-keeping systems 
•  Ability to handle sensitive information with confidentiality 
•  Good time management and problem-solving skills 
•  Ability to work in a fast-paced environment