Front Desk Officer- Baluwatar, Kathmandu

Folliderm-Hair Care Experts Baluwatar

Job Description:

• Welcome and professionally attend to patients and visitors at the clinic.
• Handle front desk operations, patient registration, appointments, and inquiries.
• Schedule, reschedule, and confirm patient appointments efficiently.
• Conduct regular patient follow-ups through phone calls, messages, and other communication channels.
• Follow up with patients regarding consultations, treatments, appointments, and post-treatment visits as instructed.
• Maintain accurate patient information, appointment records, and follow-up details.
• Explain basic clinic services, treatment packages, appointment procedures, and other relevant information to patients.
• Coordinate with doctors, nurses, counselors, and other clinic staff to ensure smooth patient flow.
• Handle incoming calls, WhatsApp messages, social media inquiries, and other patient communications professionally.
• Maintain a warm, professional, and welcoming environment at the reception area.
• Address patient queries and concerns politely and escalate clinical or sensitive matters to the appropriate medical staff.
• Assist in maintaining daily appointment schedules and minimizing patient waiting time.
• Maintain confidentiality and privacy of patient information and medical records.
• Support patient retention by maintaining regular and professional communication with existing patients.
• Assist with basic billing, payment collection, receipts, and daily front-desk documentation when required.
• Support promotional campaigns, patient engagement activities, and clinic events.
• Maintain cleanliness and professional presentation of the reception area.
• Perform other duties related to front desk and patient coordination as assigned

Specification:

• Bachelors running or completed in related field.
• Female candidate with a presentable and professional personality.
•  Excellent communication and patient-handling skills. 
•  Strong in patient follow-up and appointment coordination. 
•  Prior experience in healthcare, clinic, hospital, or aesthetic sector is an advantage. 
•  Basic computer and MS Office skills. 
•  Pleasant, empathetic, and service-oriented attitude. 
•  Ability to manage patients professionally and work in a team.