Fleet Operations & Rider Onboarding Officer -Naxal, Kathmandu

Gogoro Nebula Naxal

Job Description:

• Manage the end-to-end rider onboarding process, from lead follow-up and screening to activation.
•  Conduct rider interviews, riding tests, and document verification. 
•  Maintain accurate rider records and update onboarding details in the system. 
•  Coordinate security deposit collection, scooter allocation, rider activation, and handover. 
•  Manage rider offboarding, including scooter returns, damage assessment, inventory updates, and profile closure. 
•  Coordinate with Operations, Fleet, Finance, and other teams for smooth daily operations. 
•  Ensure compliance with company policies, procedures, and operational standards. 
•  Handle rider queries and ensure a smooth onboarding and rider experience. 
•  Prepare and maintain operational records and reports. 
•  Demonstrate ownership, accountability, and leadership in daily operations.

Specification:

• Bachelor’s degree completed/running in Management or a related field.
• Minimum 3 years of experience in operations, onboarding, customer service, or fleet management. 
• Basic knowledge of MS Excel, reporting, and documentation. 
• Excellent communication skills in both Nepali and English. 
• Valid two-wheeler driving license is mandatory. 
• Strong coordination, organization, problem-solving, and interpersonal skills. 
• Proactive, responsible, detail-oriented, and accountable. 
•  Ability to work independently and coordinate effectively with multiple teams.