Enterprises Support Engineer

Vianet Communications Limited Jawalakhel

Job Description:

• Provide technical support to enterprise clients for internet, networking, and related services.
• Troubleshoot and resolve network, hardware, and software issues.
• Monitor service performance and ensure SLAs are met.
• Coordinate with internal teams for problem resolution and service improvement.
• Assist in the deployment, configuration, and maintenance of enterprise network solutions.
• Document incidents, solutions, and client communications accurately.
• Stay updated on networking technologies and Vianet products/services.

Responsibilities and Duties:

• Qualification: Bachelor’s degree in Computer Science, IT, Electronics, or related field.
• Experience: Minimum 2 years in network support, enterprise IT support, or related technical roles.
• Skills: Strong knowledge of networking (LAN/WAN, routers, switches), troubleshooting, client management, and communication skills.
• Other: Problem-solving mindset, customer-focused, and ability to work under pressure.