Enterprise Support Assistant-Baluwatar, Kathmandu

Subisu Cablenet Limited Baluwatar

Job Description:

•  Assist enterprise clients by responding to service inquiries and support requests.
• Coordinate with technical teams to resolve client issues and ensure timely service delivery.
• Maintain records of customer requests, complaints, and service activities in the system.
• Monitor service performance and report any issues affecting enterprise clients.
•   Support the enterprise team in managing daily operational tasks and client communications.
•   Follow up with clients to ensure issues are resolved and services are running smoothly.
•  Prepare reports related to client support activities and service status.
•   Ensure proper documentation and compliance with company procedures and service standards.
•  Maintain professional communication with enterprise customers and internal teams.
•   Assist in improving customer satisfaction by providing efficient and timely support. 

Specification:

• Good communication and interpersonal skills.
• Strong customer service orientation.
•  Basic knowledge of IT systems, networking, or technical support.
•  Problem-solving and coordination abilities.
•   Ability to manage multiple tasks and work under pressure.
• Proficiency in MS Office and basic computer applications.
•  Bachelor’s degree in IT, Management, Business Administration, or a related field.
•  Prior experience in customer support, enterprise support, or IT support is preferred.
•  Fresh graduates with strong communication and technical understanding may also apply.