Customer Relationship Officer-Sankhamul, Kathmandu

Dynamic Technosoft Shankhamul

Job Description:

• Develop and maintain strong, long-term relationships with assigned clients.
• Serve as the primary point of contact for client inquiries, requests, and concerns.
• Understand client needs and proactively provide solutions and services.
• Coordinate with internal teams (sales, marketing, operations, finance) to meet client expectations.
• Monitor client accounts to ensure timely service delivery and satisfaction.
• Resolve customer issues efficiently and effectively.
• Prepare reports on account status, client feedback, and service improvements.
• Collaborate with the sales team to achieve and exceed company goals.
• Stay updated with product knowledge and industry trends.
• Follow up on client payments by coordinating with the finance department.

Specification:

• • +2 completed or Bachelor's Degree in any field
  • Excellent communication and interpersonal skills
  • Proficiency in MS Excel, PowerPoint, and professional email writing
  • Familiarity with office software and CRM tools
  • Problem-solving and client-handling skills
  • Ability to coordinate with multiple teams and manage accounts
  • Professional, detail-oriented, and proactive